Effective date: August 15, 2026. Last updated: July 2026. We recommend a final review by legal counsel before the website goes live.
Carebridge Pharmacy respects your privacy and is committed to protecting the personal and health information you trust us with. This policy explains what we collect, why, how we use and protect it, and the choices and rights you have. We handle your information in accordance with British Columbia's Personal Information Protection Act (PIPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and the standards of the College of Pharmacists of British Columbia.
Carebridge Pharmacy is an independent community pharmacy located at 101-4484 Main Street, Vancouver, BC V5V 3R3, operated by 1553084 B.C. LTD. (doing business as Carebridge Pharmacy) and licensed by the College of Pharmacists of British Columbia (pharmacy licence no. 15176). In this policy, "Carebridge," "we," "us," and "our" refer to Carebridge Pharmacy. This policy applies to carebridgepharmacy.ca and to the information we collect in the pharmacy, by phone, and through our online forms.
We collect only the information we need to provide pharmacy care and to run our services. Depending on how you interact with us, that may include:
We use your information to:
We collect, use, and disclose your personal information with your consent, except where the law permits or requires otherwise. In a healthcare setting, your consent may be express (for example, agreeing on a form) or implied (for example, providing a prescription to be filled). You may withdraw your consent at any time, subject to legal and professional limits and reasonable notice. Withdrawing consent for certain information may mean we can no longer provide a particular service. To withdraw consent, contact our Privacy Officer using the details below.
Carebridge coordinates and dispenses; it does not diagnose or prescribe. When you use one of our virtual clinics, your assessment is performed by an independent, licensed British Columbia physician or nurse practitioner. Some of our clinics operate through dedicated websites connected to Carebridge, such as ADHDonMain.ca and quitOH.ca. Information you submit through those services is used to provide the assessment and any resulting care, and is handled under the same privacy standards described here. Completing an assessment or form does not guarantee a diagnosis or a prescription, and you are always free to have a prescription filled at the pharmacy of your choice.
We do not sell your personal information. We share it only as needed to serve you or as permitted or required by law, including with:
We store and process your personal and health information in Canada. Where we use third-party providers for forms, records, or hosting, we require that the information remain stored in Canada and be handled in accordance with Canadian privacy law. If this ever changes, we will update this policy and, where required, seek your consent.
Our website may use cookies and privacy-respecting analytics to understand general usage and improve the site. We do not use these tools to collect your health information, and we do not sell website data. You can control cookies through your browser settings; some site features may not work as well if cookies are disabled.
We use physical, technical, and organizational safeguards appropriate to the sensitivity of the information, including encryption of information submitted through our forms, restricted access on a need-to-know basis, staff training, and secure record-keeping. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly if a privacy incident occurs.
We keep your information only as long as needed for the purposes described here and to meet our legal and professional record-keeping obligations, including the retention periods required of pharmacies in British Columbia. When information is no longer needed, we dispose of it securely.
Subject to legal and professional limits, you have the right to:
To make a request, contact our Privacy Officer using the details below. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Our online clinics are intended for adults. Where we provide pharmacy services involving children or dependent adults, we handle their information with the same care and in accordance with the law, and we collect it from a parent, guardian, or authorized representative where appropriate.
We may update this policy from time to time. When we do, we will change the "last updated" date above and, where the change is significant, take additional steps to let you know. Please review this page periodically.
If you have questions, requests, or concerns about your privacy, please contact our Privacy Officer: